Brian H Grz

Roaming

Turned ph back on when arrived Australia and no roaming pack applied need urgently whats with the 100 symbols please
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Preferred solution: Roaming pack urgently

User's recommendation: Wots with the 100 symbols

MAURICE B Wjo

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Verified Reviewer
| map-marker Auckland, Auckland

Lost my Samsung phone

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My name is Maurice Blackwell Phone: 021 46 ** ** 06/12/23. This afternoon at about 17.30 I lost my phone in the Flatbush Auckland area. Can you please block it and advise what to do from here. I have notified my insurance company which is State Insurance.
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Ian K Alg

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Verified Reviewer
| map-marker Palmerston North, North Island

Outlook email on my laptop

My Xtra email works fine on my Samsung mobile.BUT on my laptop it wont download the new emails. What has gone wrong on my laptop. Is it something in the settings. HOW do i check my email password on my laptop. Also what settings should Outlook be set at on my Laptop. Please email me re how to find , reconfirm my password and the setting that should be activated for MS Outlook. HELP in anyother way. Thanks Ian King. kingfmly@***.co.nz
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Pros:
  • Good servicel
Cons:
  • Takes time

Preferred solution: My Xtra email sorted on my laptop under Ms Outlook and have it download the incoming emails

User's recommendation: More info also how do you get or download an app for webmail.xtra.co.nz so it is all set up on a laptop. Please email me the solution soon than later Thanks Ian King. Email. kingfmly@***.co.nz

RichardAnthony Q

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Verified Reviewer
| map-marker Auckland, North Island

Cancellation of Broadband contract 72824****

Sir/ Madam, Re: account number 72824**** I left NZ in May 2023 for the UK and have notified you on several occasions of this and that I wish to cancel my broadband contract. Can you please tell me why I am still receiving bills 3 months later? I will not pay futprther bills unless I am still in my minimum contract period which I do not believe I am anymore so I will not be paying any future bills. Can you please let me know why I am still getting monthly bills for a service I an no longer using and aphave notified yourselves that I wish to cancel. Many thanks. Regards. Richard Quilter
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Loss:
$120
Pros:
  • Good service signing up
Cons:
  • Bad service trying to leave

Preferred solution: Cancellation from May 2023 and any refund due

Finbarr K

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Verified Reviewer

Lost sim card, no access to whatsApp, left NZ in 2020 during pandemic

Dear Sir/Madam, My name is... My Spark no is ... account no:... I left New Zealand in 2020. I have kept using my above spark number for WhatsApp even though I've lost the sim card. Due to a recent software update I've had to re-login to my WhatsApp account and as such they send a confirmation code to my spark number which i no longer have. Can you please advice/assist with this. Thanks and regards, ...
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Preferred solution: code for access to my WhatsApp

Anonymous
map-marker Clyde North, Victoria

Payment

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Hey, I bought a phone on plan and in July or June I paid ALL the remaining and I am not using that number again which means i am no longer with Spark therefore I am not paying anything. Why is Spark sending me email saying I have to pay when I am not even using the number. I have been asking for help on how I should pay and stop being with Spark and no one gave me information on that at last one of your team told me that I can make payment online to Spark so I did. I have nothing to pay. Thank you
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kevin a Wbx
map-marker Auckland, Auckland

Useless, waste of space, brains of a trogg, so stupid, dumber than a rock.

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the stupidest people i have ever had to deal with... one phone call and and they stuff everything up... took me over a week ringing every day, waiting hours to hear from them only for them to stuff it up a gain... the people that work for them have the iQ of a plant... in the end it drove me half way to suicide, i how understand why nz has the highest rate of suicide in the world... in the end, no broadband and still paying for it...
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Loss:
$1000

Preferred solution: fix the problem you nutters

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